Providence Health & Services Senior Manager, Operations & Governance, Ambulatory Care Network in Renton, Washington


Providence is calling a Senior Manager, Operations & Governance, Ambulatory Care Network to Providence Health & Services in Renton, WA.

We are seeking a Senior Manager, Operations & Governance, Ambulatory Care Network who supports the formation, development and operationalization of an ambulatory network within the Providence St. Joseph Health system. The Sr. Program Manager has broad accountability for assuring long-term growth and success of the key areas within the Ambulatory Care Network (ACN) and Providence St. Joseph Health (PSJH). The Sr. Manager is responsible for developing and executing on strategic & tactical initiatives including providing operational leadership and governance, development of divisional operational dashboards, and clinical pillar support to support the Ambulatory Care Network Division. This position will need to work within a complex organizational structure and in a manner that balances achievement of strategic and operational goals while maintaining effective relationships with other business divisions.

In this position you will have the following responsibilities:

  • Provide strong management skills with oversight and ability to synthesize/bring synergy to multiple initiatives at both the system and regional levels by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities and establishing management routines to effectively manage the programs. Ability to plan and execute end-to-end analysis including the scoping, design, data collection, data analysis, recommendations and presenting results to senior leadership.

  • Establish and manage regular operational reviews and performance dashboards where the team can dive into how we run the business, the quality of our services, and the experience for customers. Includes coordinating with the necessary stakeholders, ensuring information is relevant, accurate, easy to consume, and identifies improvement opportunities. Drive operational improvements that create a more efficient organization in delivering solutions to the ACN and clinical pillar leadership.

  • Manage projects to ensure successful delivery (on time, within budget, meeting agreed-upon success criteria) by establishing clear goals and accountabilities; developing project plans and allocating resources; identifying potential issues/risks; and developing contingency plans, finance budgeting and analysis. Assist the Leadership team in meeting operational deliverables by holding planning meetings, working sessions, off-sites, and coordinating completion of deliverables.

  • Lead groups through a process to achieve a desired outcome with the ability to work under pressure and manage to deadlines. Think “outside the box” and innovate with leadership and use negotiation skills to influence implementation of programs. Demonstrated ability to solve problems while being improvement-focused. Ability to prioritize several activities at one time to accomplish/meet expectations.

  • Creates and maintains governance for ACN advisory and leadership, and clinical pillar councils including charters, agendas, minutes, and tracking documents. Leads through influence and relationship building across the enterprise.

  • Develop professional presentations for executive meetings.


Required qualifications for this position include:

  • Bachelor’s Degree – Business or Healthcare

  • 7 years’ healthcare experience, preferably in roles representing a broad range of experience across virtual, retail, ambulatory, inpatient delivery and health plans. Demonstrated experience in operations/governance, program development.

  • 5 years’ experience working as part of a large, multi-product/multi-market, geographically dispersed organization.

Preferred qualifications for this position include:

  • Master’s Degree – Business or Healthcare.

  • Experience in process improvement using Lean methods including visual management boards and department huddles or stand ups.

  • 3 years' experience working in collaboration with physicians and core leaders to achieve demonstrated success in achieving strategic goals.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Pharmacy & Pharmacy Support

Location: Washington-Renton

Req ID: 198329